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EXCEEDING EXPECTATIONS
REACH OUT FIRST
Customer check-ins lay the foundation for an effective customer service strategy. Customers appreciate your timely attention to their needs.
EMPOWER TEAM
When customer service and prompt service recovery are a top priority, it sends a powerful message to the entire care team.
EXTINGUISH FIRES
Upset customers will be the most vocal. Establishing trust and rapport helps prevent poor reviews and other escalations.
GENERATE REVIEWS
Earn reviews by exceeding expectations! Customers recognize all your efforts and will take the time to say "THANK YOU"!
CUSTOMER SERVICE MEANS BUSINESS
25K
LIABILITY CONTROL
Elliminate overhead! Escalating service failures and legal expenses add up in a hurry.
35%
REVENUE
BOOST
Happy Customers return business. 35% will re-enter the system within 24 Months.
65%
ONLINE MATTERS
Over 60% of potential customers research healthcare providers online first.
10x
QUALITY TOUCH
Add 10+ touches per care stay. Simply a better foundation for positive outcomes.
AUTOMATION & COMPLIANCE
INTEGRATED AUTOMATION
A dedicated quality monitoring specialist that never clocks out! Zero calls. Zero man-hours. Zero hassle.
HIPAA-COMPLIANT MESSAGING
Healthcare Standard Protocols for a HIPAA and PHI compliant messaging environment.
QUALITY MONITORING PROGRAM
SERVICE RECOVERY
Real-time intake messages empower the Service Team to act quickly and resolve concerns without escalation.
TEAM DEVELOPMENT
Customer Surveys and Employee Training Program. Developing comprehensive analysis for effective & actionable PIP plans.
RTA MANAGEMENT
Passive RTA protocols made possible through Starpowr. A fully automated RTA monitoring tool.
REPUTATION MANAGEMENT
Turn your online presence into an operational asset. Build up your reputation with Starpowr.
POWERED BY YOUR EMR
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J. Carter - Florida"Starpowr sets our management team up for success! We are more confident resolving concerns with daily satisfaction protocols running the background."
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T. Cassidy - Texas"Starpowr has had a significant impact helping us resolve service challenges quickly, before they have had a chance to escalate."
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R. Singh - California"Starpowr enables us to engage our customers day 1, promoting customer satisfaction. Directly contributes to good online reviews!"
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K. Martin - Colorado"Our company had always struggled to drive positive reviews online. Thanks to Starpowr our hard work inside our centers gets recognized!"
READY TO TALK
Fully automated quality monitoring for daily, reliable care satisfaction and customer service recovery.
A simple and effective solution for improving quality stays and regularly generating positive reviews online.
Around-the-clock service monitoring covers liability and ensures daily attentive leadership culture.
Simple Activation and Pay As You Go!